User folder

The FFOSSO user folder holds your settings, downloaded instruments and assets (unless you have moved factory assets to another location), as well as log files.

It’s located on your system drive within your operating system user folder:

Windows: C:\Users\<Username>\AppData\Local\Orchestral Tools\FFOSSO

macOS: System Drive/Users/<Username>/Library/Application Support/FFOSSO

Keep in mind, the Library folder may be hidden in your system. Kindly enable hidden folders before looking for the FFOSSO user folder. On macOS, you can find it in the Goto menu, while holding the Alt key.

Important files and folders

factory (Folder): Contains downloaded factory assets from the FFOSSO cloud. The contents of this folder might be in another location if you’ve used Change Factory Location.

instruments (Folder): Contains download and created instruments. Do not delete this folder, as it contains non-recoverable data.

logs (Folder): Contains application logs useful for analyzing issues. Our support may ask you to send them the content of this folder.

presets (Folder): Contains downloaded or saved module presets. Do not delete this folder, as it contains non-recoverable data.

user-lib (Folder): Contains your own local assets. Do not delete this folder, as it contains non-recoverable data.

factory-index.db: This file holds the database of factory content. Do not delete unless instructed to by our support.

ffosso_service.log: This is the log file for the service connecting FFOSSO to the online world. Our support may ask you to send them this file.

FFOSSO.audiosettings: This file saves you audio output settings, as well as MIDI settings. Support might ask you to delete this to troubleshoot audio issues.

settings.json: This file holds general settings. Support might ask you to delete it to troubleshoot, but you should otherwise not touch it.