Customer Information (last updated 7 October 2026)

Provider
OT Distribution GmbH & Co. KG
Am Untergrün 6
79232 March
Germany
Email: support@ffosso.com

1. Selecting a product and starting the order process

   On the relevant product page, you can select either a subscription plan or, where offered, a Perpetual Collection or other product for a one-time purchase (“Perpetual Purchase”). A subscription is started using the button labelled “Subscribe” (or an equivalent subscription label). A Perpetual Purchase is started using the button labelled “Buy Now” (or an equivalent purchase label).

   Before you continue, the product page and order summary show the selected product, its essential characteristics, the price, whether the payment is one-time or recurring and, for a subscription, the applicable billing interval and any trial period. Prices and taxes are displayed as described in Section 9 below.

2. FFOSSO account

   A FFOSSO account is required to complete an order and to access FFOSSO products. You may sign in to an existing account or create a new account during the order process. When creating an account, you will be asked to enter your name, email address and a password and to confirm your email address.

   Each account is assigned to one named natural person. If a company purchases a product, the company must designate the individual user to whom the account and the corresponding rights are assigned. The number of permitted devices and all other usage rights are governed by our General Terms and Conditions and, for Purchased Content, the Content Licence Agreement.

3. Order data and checkout

   After signing in, you can review the selected product and proceed to checkout. The checkout is provided with the support of Chargebee. You will be asked to provide the information needed for invoicing and payment, including your billing address. A company name and, where applicable, a valid VAT identification number may be entered for a business purchase. Any available coupon can be applied before the order is submitted.

   Before submitting the order, please check all entries and the order summary carefully. You can correct input errors by returning to the relevant field or previous checkout step.

4. Contract documents and required confirmations

   Before submitting the order, you are asked to acknowledge that our General Terms and Conditions apply. If your order includes Purchased Content, the Content Licence Agreement also applies and is made available through the checkout. Our Privacy Notice explains how we process your personal data; it is provided for information and is not treated as consent to data processing that does not require consent.

   If you request access to digital content or the start of a paid digital service before the end of the statutory withdrawal period, the checkout will request the legally required separate declaration concerning early performance and the possible loss or consequences of the right of withdrawal. Optional consent, for example for marketing emails or for saving a payment method, is requested separately and is not required to purchase the product.

5. Submitting the order

   The final button clearly indicates that the order involves an obligation to pay. Depending on the selected product, it is labelled “Subscribe”, “Buy Now” or with an equivalent unambiguous wording. By clicking this button, you submit a binding offer to conclude the selected contract.

   You may be redirected to your payment provider or bank for authentication, including 3-D Secure verification. This authentication is controlled by the relevant provider and may vary depending on the payment method and bank.

6. Conclusion of the contract

   The contract is concluded when we expressly accept your order by email or when we make the selected subscription or Purchased Content available to your FFOSSO account, whichever occurs first. An automatically generated acknowledgement that we have received your order does not by itself constitute acceptance unless it expressly states otherwise.

7. Subscriptions

   A subscription gives the named user access to the content and functions included in the selected plan for the duration of the subscription. The applicable price, initial term, billing interval and any trial period are displayed before the order is submitted. At the end of a trial period, the subscription becomes chargeable only as disclosed in the checkout and subject to the declarations made there.

   For consumers, a subscription with an initial fixed term continues after that term for an indefinite period and may then be terminated with no more than one month’s notice, unless mandatory law provides more favourable rights. Details of termination and any rules for business customers are set out in the General Terms and Conditions. The statutory online cancellation function is available on our website where required by law.

8. Perpetual Purchases

   A Perpetual Purchase is a one-time purchase and does not renew automatically. After full payment and contract conclusion, the Purchased Content is linked to the named user’s FFOSSO account without undue delay and may be used on up to three registered devices in accordance with the Content Licence Agreement. Use requires the FFOSSO Application, an internet connection for download and activation, and device registration. System requirements and compatibility are stated on the product page.

   Delivery is completed when the Purchased Content has been made available and the first complete download has been successfully completed. After that first complete download, you are responsible for retaining a usable local backup. Unless mandatory law requires otherwise, there is no general entitlement to another download or to the continued availability of the cloud download service. The detailed licence, download and account rules are set out in the General Terms and Conditions and the Content Licence Agreement.

9. Prices, taxes and payment

   The total price payable, including applicable taxes, is shown in the checkout before you submit the order. For business customers, tax treatment may depend on the billing country and a valid VAT identification number. Only the payment methods displayed in the checkout are available.

   Chargebee supports checkout, order and billing management, and Stripe processes payments. Payment data is transmitted directly to the relevant payment service provider. If you choose to save a payment method, this requires a separate authorisation and is not a condition of purchase.

10. Contract confirmation and storage

    After the contract has been concluded, we provide a confirmation on a durable medium, normally by email. The confirmation contains the order details and the declarations made in relation to early performance, and includes the applicable General Terms and Conditions, the Content Licence Agreement where applicable and the withdrawal information as attachments (for example as PDF files). Your invoices are also available through your account where this function is offered.

    We store the contract text in accordance with statutory retention requirements. After conclusion of the contract, it is available to you through the confirmation email and, where offered, in your account. The current contractual documents are available on our website. Please retain the confirmation and the contractual documents sent to you, as the website versions may subsequently be updated for future contracts.

11. Statutory rights and electronic withdrawal function

    Your statutory rights in the event of defects remain unaffected. Consumers also have the statutory right of withdrawal described in our Right of Withdrawal notice, subject to the statutory conditions for its expiry.

    Where required by law, consumers may also submit a withdrawal declaration using the clearly labelled electronic withdrawal function on our website. We will promptly confirm receipt of the declaration, including its content and the date and time of receipt, on a durable medium.

12. Contract language

    The contract language is English.

13. Complaints and consumer dispute resolution

    If you have a complaint, please contact us at support@ffosso.com.

    We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.